1. Introduction

These Terms and Conditions ("Terms") constitute a legal agreement between grainestudio.com ("we," "us," or "our") and you, the user of our website and services ("you" or "user"). By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
 

2. Who Can Use Our Website

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right, and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
 

3. Key Commercial Terms Offered to Customers

When purchasing products or services from us, you agree to the terms outlined in our pricing and payment policies. The fees and charges associated with our services will be clearly stated on our website, and we reserve the right to modify these prices at any time. By completing the checkout process, you enter into a legally binding contract to purchase the selected items or services.
 

4. Return and Refund Policy

For any undamaged product, you may return it within 14 days of receipt for an exchange or refund, provided it is returned in its original condition and packaging. Please note that certain items may not be eligible for return, and additional terms may apply. Our full return and refund policy can be found on our website.
 

5. Right to Change Offering

We reserve the right to modify, suspend, or discontinue any aspect of our website or services at any time without prior notice. This includes changes to the products or services offered, pricing, or terms of use. We shall not be liable for any modifications, suspensions, or discontinuations of our services.
 

6. Warranties & Responsibility for Services and Products

We stand by the quality of our products and services. If you encounter any issues or defects with a product purchased from us, please contact our customer support team for assistance. We will endeavor to repair, replace, or refund the product in accordance with our warranty policy.
 

7. Ownership of Intellectual Property

All content and materials on our website, including but not limited to software, images, text, graphics, logos, patents, trademarks, service marks, and copyrights, are the exclusive property of grainestudio.com. Users are prohibited from reproducing, distributing, or modifying any content without prior authorization.
 

8. Right to Suspend or Cancel User Account

We reserve the right to suspend or terminate your access to our services without notice if we determine that you have violated any provision of these Terms or any applicable laws or regulations. Users may discontinue use and request to cancel their account at any time.
 

9. Indemnification

By using our website or services, you agree to indemnify and hold grainestudio.com harmless from any claims, loss, liability, or expenses arising out of your use of our website or services.
 

10. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages arising out of or relating to the use of our website or services.
 

11. Right to Change and Modify Terms

We reserve the right to modify these Terms at our sole discretion. Any changes will be effective immediately upon posting on our website. Your continued use of our website or services constitutes acceptance of the revised Terms.
 

12. Preference of Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United States, New York. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in New York City.
 

13. Customer Support Details & Contact Info

For customer support inquiries or assistance, please contact us at info@grainestudio.com. We are committed to providing timely and effective support to our users.
 

14. Provisions Recommended for Websites with User Communities

If our website includes a user community, users acknowledge that their public profile and activity within the community may be visible to other visitors. Users have the option to opt-out of the community and make their profile private.

 

Additional Information for Graine Studios
 

Where Does Graine Studios Deliver?

Currently, our shipping options are limited to the United States, with plans to expand internationally in the future. For updates on shipping availability, please subscribe to our monthly mailing list.
 

How Are Shipping Costs Calculated?

We offer free domestic shipping within the United States as a courtesy to our customers. Shipping costs for international orders may vary.
 

Can I Make Changes to an Order?

Once an online order has been placed, changes can be made by contacting us directly at info@grainestudio.com within the next 5 business days.
 

What Do I Do If I Receive a Damaged Item?

If an order arrives damaged, please contact our customer support team at info@grainestudio.com with a photo of the damage. We will assist you with your request promptly.
 

How Do I Make a Return?

Items can be returned within 14 days of receipt, provided they are in their original condition and packaging. Please contact our customer support team at info@grainestudio.com with your intention to return and include your order number.